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DR WILFRED MONTEIRO... is India's renowned management teacher & life coach . Since 1993 he has trained over 65 thousand professionals in an array of business & leadership skills. His public seminars on RIGHT BUSINESS ETIQUETTE, hosted by premier B-schools & Chambers of Commerce; are a benchmark to all business professionals and entrepreneurs aiming to make IMAGE an asset For contact details visit his website www.synergymanager.net

Sunday 21 December 2014

It is your with choice how to use technology and whether it will hinder or help your communications. You can bet those you communicate will be grateful!


EMAIL: YOUR WINDOW TO THE BIZ WORLD ...  
Some  Etiquette Tips


1.    Make sure your e-mail includes a courteous greeting and closing. Helps to make your e-mail not seem demanding or terse.
2.    Address your contact with the appropriate level of formality and make sure you spelled their name correctly.
3.    Spell check - emails with typos are simply not taken as seriously.
4.    Read your email out loud to ensure the tone is that which you desire. Try to avoid relying on formatting for emphasis; rather choose the words that reflect your meaning instead. A few additions of the words "please" and "thank you" go a long way!
5.    Be sure you are including all relevant details or information necessary to understand your request or point of view. Generalities can many times causing confusion and unnecessary back and forth.
6.    Are you using proper sentence structure? First word capitalized with appropriate punctuation? Multiple instances of !!! or ??? are perceived as rude or condescending.
7.    If your email is emotionally charged, walk away from the computer and wait to reply. Review the Sender's email again so that you are sure you are not reading anything into the email that simply isn't there.
8.    If sending attachments, did you ask first when would be the best time to send? Did you check file size to make sure you don't fill the other side's inbox causing all subsequent e-mail to bounce?
9.    Refrain from using the Reply to All feature to give your opinion to those who may not be interested. In most cases replying to the Sender alone is your best course of action. 
10.Make one last check that the address or addresses in the To: field are those you wish to send your reply to.
11.Be sure your name is reflected properly in the From: field. Charan Singh (not CHARAN , charan singh or CHARAN SINGH).
12.Type in complete sentences. To type random phrases or cryptic thoughts does not lend to clear communication. 
13.Always include a brief Subject. No subject can get your email flagged as spam
14.Never assume the intent of an email. If you are not sure -- ask so as to avoid unnecessary misunderstandings.
15.Just because someone doesn't ask for a response doesn't mean you ignore them. Always acknowledge emails from those you know in a timely manner.
16.Be sure the Subject: field accurately reflects the content of your email.
17.Don't hesitate to say thank you, how are you, or appreciate your help!
18.Keep emails brief and to the point. Save long conversations for the old fashioned telephone.
19.Always end your emails with  a suitable greeting "Thank you," "Sincerely," ," "Best regards" - Kind regards etc....
21.Include addresses in the To: field for those who you would like a response from. 


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