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DR WILFRED MONTEIRO... is India's renowned management teacher & life coach . Since 1993 he has trained over 65 thousand professionals in an array of business & leadership skills. His public seminars on RIGHT BUSINESS ETIQUETTE, hosted by premier B-schools & Chambers of Commerce; are a benchmark to all business professionals and entrepreneurs aiming to make IMAGE an asset For contact details visit his website www.synergymanager.net

Thursday 24 January 2013

Some people ridicule etiquette as a mass of trivial and arbitrary conventions; to some the very word etiquette is an irritant. It implies a great bother about trifles.Some people speak of good manners as an accomplishment. I speak of them as a duty.



DO WE NEED ETIQUETTE IN FAST FORWARD DIGITAL WORLD?




THE EVOLUTION OF MODERN ETIQUETTE

People who ridicule etiquette as a mass of trivial and arbitrary conventions, "extremely troublesome to those who practise them and insupportable to everybody else," seem to forget the long, slow progress of social intercourse in the upward climb of man from the primeval state. Conventions were established from the first to regulate the rights of the individual and the tribe. They were and are the rules of the game of life and must be followed if we would "play the game."


Nevertheless, to some the very word etiquette is an irritant. It implies a great pother about trifles, these conscientious objectors assure us, and trifles are unimportant. Trifles are unimportant, it is true, but then life is made up of trifles.

MEN often speak of good manners as an accomplishment. I speak of them as a duty. What, then, are good manners? Such manners as the usages of society have recognized as being agreeable to men. Such manners as take away rudeness, and remit to the brute creation all coarseness. There are a great many who feel that good manners are effeminate. They have a feeling that rude bluntness is a great deal more manly than good manners. It is a great deal more beastly. But when men are crowded in communities, the art of living together is no small art. How to diminish friction; how to promote ease of intercourse; how to make every part of a man's life contribute to the welfare and satisfaction of those around him; how to keep down offensive pride; how to banish the rasping of selfishness from the intercourse of men; how to move among men inspired by various and conflictive motives, and yet not have collisions -- this is the function of good manners.

Not only is the violation of good manners inexcusable on ordinary grounds, but it is sinful. When, therefore, parents and guardians and teachers would inspire the young with a desire for the manners of good society, it is not to be thought that they are accomplishments which may be accepted or rejected. Every man is bound to observe the laws of politeness. It is the expression of good-will and kindness. It promotes both beauty in the man who possesses it, and happiness in those who are about him. 

There is a great deal of contempt expressed for what is called etiquette in society. Now and then there are elements of etiquette which perhaps might well be ridiculed; but in the main there is a just reason for all those customs which come under the head of etiquette. There is a reason which as regard to facility of intercourse. There is a reason in the avoidance of offense. There is a reason in comfort and happiness. And no man can afford to violate these unwritten customs of etiquette who wishes to act as a true noble lady or  gentleman.


Agreeable manners are very frequently the fruits of a good heart, and then they will surely please, even though they may lack somewhat of graceful, courtly polish. There is hardly any thing of greater importance to children of either sex than good-breeding; and if parents and teachers would perform their duties faithfully, there would not be so much complaint concerning the manners of the American child of the period.

ETIQUETTE  IN THE 21ST CENTURY SHOULD BEGIN AT HOME
"BE COURTEOUS," it is a moral injunction which we should ever bear in mind.

Let us train up our children to behave at home as we would have them act abroad; for we may be certain that, while they are children, they will conduct themselves abroad as they have been in the habit of doing, under similar circumstances at home.

The new version of the old proverb : --"Train up a child in the way he should go, and when he is old he will go on training." But it is open to several definitions. Enter a home where the parents are civil and courteous towards all within the family circle -- whether guests or constant inmates -- and you will see that their children are the same; that good manners are learned quite as much by imitation as by fixed rules or principles.Go into a family where the parents are rude, ill-bred and indulge in disputations and unkind remarks, and you will find the children are rough, uncouth and bearish.

Good manners are not merely conventional rules, but are founded upon reason and good sense and are, therefore, most worthy of the consideration of all; and there are many points of good-breeding which neither time nor place will ever change, because they are founded upon a just regard of man for man.


9 KEYS TO PROVE YOURSELF A GENTLEMAN (ALWAYS)

We frequently hear these questions asked: "Who is a lady? and who is a gentleman?"

The answers may be difficult to supply on account of the great difference of opinion in various classes of society, upon this subject.

Some would declare that position, advantageous surroundings, great riches, high birth, or superior intelligence and education, gave the requisites; but all of our readers know of persons who possess some one or more of these advantages, and yet they cannot lay true claims to this desirable and distinctive appellation.

Hence we frequently hear these words --

"Ah! she is no lady!" or, "Indeed, he is no gentleman!" applied to those whose standing is high; who possess much wealth; or are endowed with genius; but have neglected to add to their other advantages the touchstone of politeness and good-breeding.

Our reply to the question is that a well-bred lady is one who to true modesty and refinement, adds a scrupulous attention to the rights and feelings of those with whom she associates, whether they are rich or poor, and who is the same both in the kitchen or parlor. 
Whoever is true, loyal and sincere; whoever is of a humane and affable demeanor, and courteous to all; whoever is honorable in himself, and in his judgment of others, and requires no law but his word to hold him to his engagements; -- such a man is a gentleman, -- whether he be dressed in broadcloth and in fine linen or be clad in a blue homespun frock; -- whether his hands are white and soft, or hardened and stained with drudgery and toil.

1.     Be a Helper
If you see someone whose arms are overloaded with packages, open the door. Also, if you have just entered a building and someone is right behind you, hold the door to keep it from slamming in his or her face.

2.     Respect Others
When you interact with other people, you need to respect them. Allow others to voice their opinions without argument. Respect their personal space as you would want others to respect yours. When you are in the company of someone of greater authority, show him or her proper respect.

3.     Speak Decently Always
The old saying “If you don’t have anything nice to say, then don’t say anything” is wise and should be followed in most social situations. You’ll avoid having to backtrack or explain if you keep your snarky thoughts to yourself. Remember how easily e-gossip can be forwarded along to the wrong person.. Just because you’re wearing headphones doesn’t mean you can tune out from social courtesies. For example, if you accidentally cross someone’s personal space, apologize graciously.

4.     Let Others Go First
If you can let others go first without awkwardness, then do it. This includes walking, standing in line, and driving. A woman with little children will  appreciate getting through the checkout lane quickly, particularly if her children are hungry or bored. If a driver needs to move into your lane, and you can let him in without the person behind you rear-ending you, then gesture for him to go ahead.

5.     Send a Thank You Note
Being thankful will never go out of style. When someone does something for you, or sends you a gift, thank the person with a hand written that’s the least you can do for a person who has taken the time to think of you.

6.     Introduce People
When you are in a situation where you’re the only person who knows the other parties, take the time to introduce them. Look at the person whose name you are saying, speak clearly, and if you’re in a social setting, find something the people have in common. For example, you might say, “Jim, I’d like you to meet my friend Sally. She just got back from Italy, and since you used to live there, I thought you might enjoy talking about your experiences.”

7.     COMMUNICATE  LIKE A TECHIE GENTLEMAN

Texting “Hey, I’m running 20 minutes late” is not as acceptable as making the effort to be on time. If you can’t attend an event that you’re formally invited to, don’t think that not RSVPing is the same as declining. And don’t RSVP at the last minute for an event that involves real planning by the host.. Don’t bellow on your cell phone. Just because you can’t hear the other person well doesn’t mean the other person can’t hear you well.. Turn off the phone at a dinner party, and be in the moment. You’re annoying at least one person who thinks you have no social skills. At bare minimum, turn off the ringer so you can text and conspire in relative stealth.. Remember that if you feel a need to respond immediately to every incoming text, you’ll lose more in the eyes of the person who’s in front of you than you’ll gain from the unseen people who are benefiting from your efficiency. When you drive don’t honk at other drivers unless it’s to avoid an accident.

8.     Meetings make the Business man - What Not to Do 
Meetings are a place not only to get information, but also where people make judgments about each other. Meetings are your stage to present yourself in a positive light. Don't miss out on that opportunity· Don't fiddle -- leave paperclips unbent and don't bounce them. 
· Don't doodle on a notepad. (People will start trying to see what you're doing. And this draws attention to the fact that you're not paying attention.) 
· Don't chew gum or pop mints or candy into your mouth. 
· PLEASE don't chew ice cubes!!! 
· Don't ask for coffee or other refreshments unless they are being offered. 
· If food and drinks are offered, clear your plate as soon as possible. 
· Avoid letting your mind wander, no matter how boring the meeting may seem.


9.     Gentlemen Prove Themselves Through Listening Skills

Good etiquette involves good listening skills. Active listening conveys that you are receptive and not simply trying to push your point of view. Do not automatically turn the conversation back to the last thing you said. Keep negotiations moving forward by comprehending, and not merely hearing, what the other person says. Repeat key messages -- and ask leading or probing questions. If the other individual suggests solutions, you should also put options on the table. Never interrupt the person who is speaking, even when you strongly disagree. Show genuine concern for the other party’s well being and express appreciation for his willingness to express his side. These approaches are not interpreted as signs of weakness in the negotiation process; they convey respect.
WITH BEST COMPLIMENTS

DR WILFRED MONTEIRO
www.synergymanager.net